Terms of Service
Terms for using Athena accounts, CRM tools and connected providers.
Authorized use
You may use Athena services only for lawful business communications and only with contacts you are permitted to contact. You are responsible for the accuracy of your account information and for actions approved from your workspace.
Connected providers
Email, Meta, Instagram, Messenger, WhatsApp and telephone features require an account you control. Athena will not impersonate you or send CRM communications from an Athena address. Provider availability and delivery are also governed by the applicable provider terms.
Consent and compliance
You are responsible for honoring opt-outs and complying with applicable marketing, privacy, email and telecommunications laws. Automated drafts must be reviewed before sending when the product presents them for approval.
Athena CRM Customer Messaging
Athena CRM Customer Messaging provides one-to-one SMS related to a contact's requested property information, appointment coordination, requested follow-ups and customer care. Message frequency varies according to the conversation. Message and data rates may apply. Consent to receive SMS is not a condition of purchase.
SMS help and opt-out
Reply HELP for help or contact javier.pena@athenavisualsstudio.com or (239) 365-6933. Reply STOP at any time to opt out; after STOP, no further SMS will be sent unless the contact opts in again.
Service and billing
Paid CRM features renew according to the plan shown before purchase. Trials, renewals, cancellation controls and applicable usage limits are displayed in the Portal.
Content and data
You retain ownership of your customer relationships and submitted content. Athena receives only the limited rights needed to operate, secure and support the service.
Contact
Questions about these terms may be sent to javier.pena@athenavisualsstudio.com.